Q. When can I check-in?
A. Check-in officially starts at 4PM EST. But if you want to drop off your bags before check-in, our friendly Staff can help you with your belongings.
Q. What do I need for check-in?
A. Valid, Official Government ID and valid Credit Card for incidentals. In lieu of a credit card, a $100 cash deposit can be held. Without these things, we cannot check you in.
Q. Are debit cards OK?
A. Debit cards are A-OK!
Q. How late can I check-in?
A. We are 24 hours so if you're running a little late, our team members will be able to assist you all hours of the night.
Q. When do I need to check-out?
A. Check-out is before 11AM.
Q. What is the cancellation policy?
A. We understand that plans can change so don't worry! You can cancel your reservation up to 4PM the day prior to your check-in date.
Q. Do you hold luggage after check out?
A. We can hold it until 12AM on the day you check-out. But, if you want to keep the luggage here overnight, it is a $5 fee per bag.
Q. Can I send packages and letters here?
Q. How old must I be to reserve a room at the HighRoad?
A. Guests must be 18 years old to book a room. Minors need to be older than 14 and must be accompanied by a parent or guardian and must book a private room.
Q. Where is HighRoad Hostel DC located?
A. We are located in the heart of Adams Morgan on 1804 Belmont Road NW. If you need assistance with how to get here, check out our Locations page.
Q. Are you close to the White House?
A. We are conveniently located on three bus lines (42, L2, Circulator) that can take you within a 5 minute walking distance to the White House. Call us and Tap into any of our Front Desk staffs' encyclopedic knowledge and unabashed enthusiasm for our hometown, whether you want to know how to get to the mall or the best local spots to eat.
Q. Does HighRoad provide parking?
A. None of the hostels in D.C. actually own a parking lot. However, we do have several parking options! Click here to learn more about parking in D.C.
Q. Does HighRoad provide lockers and padlock?
A. We do! Each guest is provided a 13x13 locker to use in their room. If you forget your padlock, you can borrow one from us for free! One caveat - if you lose any part of the lock, it will be a $5 charge at check-out.
Q. Can I request a bottom bunk?
A. You can definitely request a bottom bunk for your stay, however, we cannot guarantee you will receive a bottom bunk. Because things are subject to change at the time of check-in, we cannot guarantee but will do our absolute best to ensure you can have a bottom bunk for all or part of your stay.
Q. It's my first time in a hostel. What is it like in a shared room?
A. At check-in, one of our team members will assign you a bunk and a corresponding locker number. Bathrooms will be shared among other guests on each floor. But, we have professional housekeepers and a 24-hour reception desk to help you at any point of your stay with us!
Q. I am a DC/MD/VA resident. Can I stay at the HighRoad?
A. Unfortunately, DC, MD, or VA residents within a 90 Mile Radius from the hostel are not permitted to stay.
Q. Does HighRoad have free wifi?
A. Of course we do!
Q. What kind of activities and events are available at the HighRoad?
A. At the HighRoad, we are more than just a place to sleep! We have events every day from Family Pasta Night to Movie Marathons. (although you'll find that many of our events are always surrounding food)
Q. Is there a guest kitchen? Am I able to bring groceries?
A. We are decked out with real Italian Carrara Kitchen marble-island, stainless steel appliances, and all the cookware you could find that lets you hang out and cook some meals like a true Iron Chef. So yes, we have an amazing kitchen and you are definitely allowed to bring groceries - we encourage it!
Q. Can we drink at the HighRoad?
A. As long as you are over the age of 21, you can drink anywhere in the 1st floor community space.
If you have any other questions or concerns, feel free to call us or email us! We are always happy to help 24/7.